Last Updated: June 2026

At HAYOSHA+, we take pride in delivering premium wellness and natural health products with strict quality standards. Due to the nature of our products, including herbal supplements, medicinal mushroom products, and other consumable wellness items, we maintain a transparent and fair refund policy for our customers.

Our Commitment to Quality
Every HAYOSHA+ product undergoes quality checks before dispatch to ensure that it reaches you in excellent condition. We carefully package all orders to maintain product safety, freshness, and integrity during transit.

Returns Eligibility
For safety and hygiene reasons, we do not accept returns for products that have been:

Opened or used
Damaged after delivery
Purchased by mistake after dispatch
Ordered incorrectly by the customer
Since our products fall under consumable and wellness categories, returned products cannot be resold.

Damaged, Defective, or Incorrect Products
If you receive:

A damaged product
A defective product
An incorrect item
A missing item from your order
Please contact our support team within 24 hours of delivery.

To process your request, please provide:

Order Number
Clear photos of the product and packaging
A brief description of the issue
Our team will investigate the matter and provide an appropriate resolution.

Refund Approval
After verification, Hayosha Plus may offer one of the following solutions:

Full Refund
Partial Refund
Replacement Product
Store Credit (if applicable)
The resolution will depend on the nature of the issue and verification results.

Refund Processing Time
Once a refund is approved:

Refunds are processed within 5–7 business days.
The amount will be credited to the original payment method used during checkout.
Processing times may vary depending on your bank or payment provider.

Cancellation Policy
Orders Can Be Cancelled If:
The order has not yet been packed or shipped.
Orders Cannot Be Cancelled If:
The order has already been dispatched.
The shipment is in transit.
To request a cancellation, contact our support team as soon as possible after placing the order.

Non-Refundable Situations
Refunds will not be issued in the following cases:
Incorrect shipping address provided by the customer.
Delivery failed due to customer unavailability.
Product preference or taste dissatisfaction.
Delays caused by courier partners, weather conditions, or unforeseen circumstances.
Minor packaging variations that do not affect product quality.
Results or outcomes differing from individual expectations, as wellness products may affect each person differently.
Lost Shipments
In rare cases where a shipment is confirmed lost during transit by the courier partner, Hayosha Plus will either:

Reship the order at no additional cost, or
Provide a full refund after confirmation from the courier service.